Privacy Policy
Last Updated: February 22, 2026
FirmFlow APP ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by FirmFlow APP and its related services.
This Privacy Policy applies to our website, firmflowapp.com, and its associated subdomains (collectively, our "Service"). By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.
1. Information We Collect
We collect information you provide directly to us when you register for an account, such as your name, email address, phone number, and law firm details. When you use our Service to collect leads, we temporarily process and store the information your end-users submit (such as names, contact details, and case summaries) strictly for the purpose of delivering the Service to you.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our Service.
- Process transactions and send related information, including confirmations and receipts.
- Send you technical notices, updates, security alerts, and support messages.
- Respond to your comments, questions, and requests.
- Monitor and analyze trends, usage, and activities in connection with our Service.
- Detect, investigate, and prevent fraudulent transactions and other illegal activities.
3. Data Security and HIPAA
FirmFlow APP is designed to facilitate client intake. We implement security measures designed to protect your information from unauthorized access, disclosure, or accidental loss. However, FirmFlow APP is not currently certified as HIPAA compliant out-of-the-box. Law firms should ensure they do not request sensitive medical information through the initial intake channels unless expressly operating under a separate Business Associate Agreement (BAA) with us.
4. Sharing Your Information
We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers. We may use third-party service providers (such as OpenAI for AI chat processing, Cloudflare for security, Stripe for payments, ClickSend for SMS, and Resend for email communications) to help us operate our business. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
5. Your Rights
Depending on your location, you may have rights under applicable privacy laws (such as GDPR or CCPA) to request access to, correction of, or deletion of your personal data. You can manage most of your profile settings directly inside your account dashboard. For further assistance, contact us.
6. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@firmflowapp.com.